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		You are here: Home » About us » FAQs » ALL General questions about Frederick Cooper How do I place an order? What product lead times can I expect? What is your return policy? How do I open an account? Where can I find care instructions? Are there drop ship charges? Do product variations occur? How do I place an order? No order minimums apply, and there are several ways to place an order with Frederick Cooper and Tyndale: by email:info@frederickcooper.com; by fax: 773-384-7526; by mail: 5750 W. Bloomingdale Ave. Chicago, IL 60639; or contact your local authorized Frederick Cooper and Tyndale sales representative. What product lead times can I expect? Items in stock typically ship within one month upon receipt of an order. Items on back order may take between three to four months, except for new products, which may take up to four months. To confirm lead times, please contact our customer service department. What is your return policy? Authorized returns are accepted up to 30 days after receipt. Before returning any merchandise, please contact our customer service department to receive a written authorization, which is required for all returns. How do I open an account? New accounts are opened at the discretion of authorized Frederick Cooper and Tyndale sales representatives. To find the sales representative for your area, please contact the Frederick Cooper and Tyndale customer service department or click on the sales rep finder in the trade section of this website. Where can I find care instructions? Care instructions for all Frederick Cooper and Tyndale products are included with the lamps themselves. Are there drop ship charges? Any direct charges incurred in rerouting shipments which were not delivered because the consignee was “not at home” or “refused” shipment or “moved” or due to a wrong address or zip code will be charged back to your account. Do product variations occur? Due to the handcrafted nature of our products, variations will occur. Pairs should be ordered at the same time to assure the closest match.

General questions about Frederick Cooper